Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to Lilaccrestvilla ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel resort located at Via Ortigara, 10, 30171 Venezia VE, Italy, or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or book accommodations
• Register for our loyalty program
• Participate in gaming activities at our casino
• Contact us via phone (+390418622291) or email
• Subscribe to our newsletter or marketing communications
• Attend events at our property

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age verification information
• Government-issued identification details (as required by gaming regulations)
• Payment and billing information
• Gaming preferences and history
• Loyalty program membership details

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring/exit pages and clickstream data
• Cookies and similar tracking technologies

2.3 CCTV and Security Surveillance

For security purposes and regulatory compliance, our casino and hotel premises are monitored by CCTV cameras. Signage is posted to inform you of surveillance areas.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations and provide hotel accommodations
• To facilitate casino gaming activities and comply with gaming regulations
• To verify age and identity as required by law (21+ only)
• To process payments and prevent fraudulent transactions
• To administer loyalty programs and provide rewards
• To send promotional communications about special offers and events (with your consent)
• To improve our services and customer experience
• To comply with legal obligations and respond to lawful requests
• To protect our rights, property, and safety, and that of our guests

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Hotel management systems and booking platforms
• Marketing and analytics providers
• IT service providers and cloud storage services

4.2 Legal Compliance

We may disclose your information to:

• Gaming regulatory authorities as required by law
• Law enforcement agencies in response to valid legal requests
• Courts and government agencies to comply with legal obligations
• Tax authorities for reporting purposes

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. This includes:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand user behavior
• Marketing cookies (Facebook Pixel) for targeted advertising
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls and authentication procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, regulatory, and gaming compliance requirements
• Resolve disputes and enforce our agreements

Gaming-related records are retained in accordance with applicable gaming regulations, typically for a minimum of 5 years.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restriction: Request limitation of processing of your information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your information for marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

9. Age Verification

Our casino services are strictly available only to individuals 21 years of age or older. We take age verification seriously and may request government-issued identification to verify your age. We do not knowingly collect information from individuals under 21 years of age.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about special offers, events, and new services. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at the contact information below
• Updating your preferences in your account settings

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

14. Contact Us

15. Regulatory Compliance

Lilaccrestvilla operates in compliance with applicable gaming regulations and data protection laws, including but not limited to:

• General Data Protection Regulation (GDPR)
• Italian gaming and casino regulations
• Anti-money laundering (AML) requirements
• Know Your Customer (KYC) regulations

By using our services, you acknowledge that you have read and understood this Privacy Policy.